FAQs

We are a private billing practice, all of our doctors privately bill for their consultations and services. Please don’t ask to be bulk billed as refusal will offend. Our quality of care is our total focus and the reality Medicare Rebates have not kept pace with total costs of providing health services to our patients.

As a practice we have been absorbing these costs in the past but unfortunately, we can no longer sustain this.

Patients under the age of 16 and GP Management Care Plans will be covered by Medicare.

If you are unsure whether your appointment will incur a fee, please call (08) 9761 1222 and speak to our Reception team.

Yes, we welcome new patients and families to our practice.

We aim to accommodate urgent medical concerns on the same day whenever possible. Our phone lines open at 8:15am weekdays and we urge patients to call as close to this time to get an on-the-day appointment.

Telehealth appointments are available for eligible patients. Please speak with our reception team to determine whether a telehealth consultation is suitable for your needs.

Consultation fees vary depending on the type and length of your appointment. Please contact reception for our current fee schedule.

In some cases, and at your doctor’s discretion, you may request a repeat prescription without a consultation. A fee of $20 applies for standard e-scripts or prescriptions to be collected. Please allow up to one week for processing. Urgent prescription requests are subject to a higher fee of $25.

All prescription fees must be paid at the time of the request. It is your responsibility to ensure you do not run out of your medication.

Some of our doctors may prefer to conduct a brief phone consultation before issuing a prescription. Please check with reception to confirm your doctor’s preference.

To request a prescription, please visit or call the practice.

Important: Requests for new medications, high-risk medications, or controlled substances (such as opiates) require a face-to-face consultation with your doctor.

So that we can properly monitor your health and meet our ethical and legal responsibilities a consultation is required for all new referrals. Writing a comprehensive referral takes time which is why a consultation is required. The consultation enables your GP to compile an up-to-date medical history and other information about your condition which will help your specialist appointment.

It is important for you to ensure you have your referral organised well before your specialist appointment as we are generally fully booked each day so it is difficult to facilitate last minute requests.

Ongoing referrals to specialists can be done outside of a consultation and will incur a fee of $20. Please call us to arrange your ongoing referral request.

If you require urgent medical attention outside our opening hours, please contact your nearest after-hours medical service or attend your nearest emergency department. If your condition is life-threatening, call 000 immediately.

Accessible and onsite parking is available for our patients. Designated accessible parking bays are located close to the entrance for your convenience. If you require assistance on arrival, please contact our reception team.

To ensure your results are interpreted correctly, we ask that you make a follow-up appointment with your GP to discuss your test results, unless your doctor has advised otherwise. Reception staff are unable to provide medical results or interpret them over the phone.

If your results require urgent medical attention, we will contact you as soon as possible. If you have not heard from us, please do not assume your results are normal—contact the practice to arrange a follow-up appointment if you are unsure.

Results/reports/specialists letters will be marked by your doctor as the following:

“No action” – your doctor does not need to discuss the results with you. Patient can receive a copy of their results.

“Discuss next visit” – your results are non-urgent and your doctor would like to discuss them at your next visit (usually within 4-6 weeks). Patient can receive a copy of their results.

“Non-Urgent appointment” – your doctor would like to discuss your results with you. Please make an appointment with them within 1-2 weeks. Results cannot be released to patient before being discussed with your doctor.

“Urgent appointment” – your doctor may phone you directly to discuss your urgent results. Alternatively, reception staff will contact you to make an appointment within 1-2 days. Results cannot be released to patient before being discussed with your doctor.

If you have any questions, please call our reception team on 9761 1222.

We do not take bookings for the allied professionals who visit our room – you will need to contact them directly. Visit our Allied Health Professional page for their contact details.

Our email account is not regularly monitored and should not be used for urgent matters or time-sensitive communications. Additionally, email is not a secure method for sharing confidential or personal health information.

To ensure your privacy and receive timely assistance, we ask you call our practice on 9761 1222 for all medical enquiries and personal health matters.

Our Privacy Policy can be downloaded here.

Any written feedback may be posted to PO Box 700, Bridgetown WA 6255. We take your concerns and suggestions seriously.  Please feel free to talk to your doctor or our Practice Manager, Sharon Gardner who can be reached on 9761 1222.

However, if you wish to take the matter further and feel you need to discuss the matter outside the surgery there are several options available including The Medical Registration Board, AMA or the Health and Disability Services Complaints Office at GPO Box B61 Perth WA 6838, or phone free call 1800 813 583.

We have an SMS system for appointment reminders and clinical reminders. Please ensure we have your current mobile number to ensure you are effectively notified of your appointment time.

Your Doctor and reception staff will also send correspondence via email, such as requested results and report, medical certificates, letters and referrals and procedure quotes.

If you do not wish for our practice to communicate with you via SMS or email, please inform our reception staff.